Automated Conveyor Belt: The Key to Seamless Patient Onboarding

Prologue, an obstetrics and fertility practice in Sydney, revolutionized their patient intake with Solusign’s automation. By implementing mobile-friendly forms, automated booking confirmations, and data synchronization, they cut manual tasks, reduced delays, and enhanced the patient experience. Discover how our solution streamlined their process and made onboarding effortless.

95%

reduction in manual onboarding tasks

100%

error-free document

O min

Spent on manual paperwork

About Prologue

Prologue, an obstetrics and fertility practice in Sydney, faced challenges with their manual patient intake process. Solusign collaborated with them to automate and streamline patient onboarding. By implementing mobile-friendly forms, automated confirmations, and data synchronization, Prologue significantly improved efficiency and reduced manual tasks. Patients now experience a seamless and user-friendly intake process, while the practice benefits from reduced data entry and faster processing.

Industry: Healthcare
Company Size: Medium
Location: Sydney
Use Case: Automating patient intake processes to enhance efficiency, minimize manual work, and provide a smoother, more efficient onboarding experience.

The Problem

When Dr Justin Tucker, owner of Prologue, an obstetrics and fertility practice in Sydney, Australia, needed to streamline their patient intake process they reached out to Solusign. Dr Tucker wanted to allow his patients to conveniently fill out intake forms online using mobile devices, while also automating manual data entry for receptionists.

Manual appointment booking: Receptionist wasted time manually sending booking confirmations by email and text message
Repeat data: Patients filled out paper intake forms asking for information which had already been provided when making the appointment.
Delay issues: The paper intake form process was slow and unreliable, causing delays in the schedule when patients were late and forms weren’t ready.
Manual entry: completed intake forms had to be manually entered and stored, taking up valuable time.

The Solution

1. Process mapping.

We started by mapping the ideal patient intake process.

2. Mobile intake forms

We redesigned patient intake forms and added mobile responsive capabilities so that patients can easily sign on mobile

3. Automation

Automation #1: Automated confirmations
We connected the booking system with email and SMS providers to automate sending booking confirmations to patients so that the reception team doesn’t have to
Automation #2: Pre-filled forms
We integrated pre-fill intake forms so that patients don’t need to provide their details twice.
Automation #3: Auto-synchronizationSubmitted forms are automatically synchronized into the practice management system reducing data entry work while increasing accuracy and efficiency.

The Results

Automated delivery: Receptionists no longer need to send forms manually as appointment bookings now trigger immediate SMS and email delivery creating a more efficient process.
Pre-filled forms: Forms are sent pre-filled, so that patients don’t have to provide their details twice
Mobile friendly: Forms are easily filled out using any device before the appointment eliminating any last minute rush
Automated sync: Submitted forms are automatically synchronized into the practice management system reducing data entry work while increasing accuracy and efficiency.

Unlocking the power of automation for better patient onboarding, Prologue streamlined their intake process with mobile-friendly forms, automated delivery and pre-filled forms that sync to their management system, reducing data entry time, increasing efficiency and creating a first-class experience.

''The automation transformed patient onboarding with unmatched efficiency and ease.

Dr Justin Tucker
Founder & MD
Prologue

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