Automation Transforms Sales Process: From Slow and Manual to Fast and Efficient

"Sales reps send contracts at the push of a button"

Background

Charles is the Co-Founder of ElderTree Care Management, a company that provides help for older people and their families in Virginia.

Signing up to receive care was difficult for both the sales team and customers - it required a lot of paperwork and updates on the company's customer database.

To make things easier, Charles wanted to find a way to give his sales team more time to focus on selling and finding potential customers.

1. Slow sales cycle. Low sales velocity caused by manual processes
2. Inefficient process
   Salespeople wasted time creating contracts and invoices and post-sales admin work
3. Client friction. Clients had to provide information multiple times, creating friction and delays in signing off deals.
4. Mobile difficulty. Contract's onboarding questionnaire difficult to fill out on mobile devices

 Solution

1. Process mapping.

We started by mapping the ideal client onboarding process.

2. Mobile friendly DocuSign contracts

We redesigned sales contracts, and added mobile responsive capabilities so that clients can easily sign on mobile

3. System integration

Integration #1: Pipedrive.

For sales reps to generate pre-filled contracts in one click from the CRM

Integration #2: DocuSign - Stripe.

For customers to easily pay when signing

Integration #3: QuickBooks

To automatically create invoices

Integration #4: Google Drive

To automatically upload and rename signed contracts in the right folder

Results

• 1- click Contracts- one button push contracts sent automatically to clients
• Automated payments - Clients can easily pay by card or ACH using the Stripe integration with DocuSign.
• Automated invoicing -  invoices are automatically created in QuickBooks, the CRM auto-updated with customer info, etc.
• Real-time tracking - Sales reps can track the signature status from within the CRM in real-time, helping them to make the best next action towards closing the deal.
• Automated Data Entry: Now Client Information Entered in Onboarding Documents Syncs Automatically With Database

After working with Solusign, the admin workload of sales reps was almost eliminated and the customer experience significantly improved.

This allowed Eldertree to take on more customers without extra strain and close deals quicker.